We ship to the following countries:
ASIA: South Korea, Hong Kong, Japan, Taiwan
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For more countries, please visit our European Thinking MU website.
What countries do you ship to?↓
What are your shipping methods?↓
- Home Delivery
We ship orders with standard shipping directly to the shipping address provided at checkout using SF Express or UPS.
Please check the shipping costs and delivery times for your specific country HERE.
What are the delivery times and shipping costs?↓
Delivery times are estimates and may vary depending on the destination country.
Please check the estimated delivery times and shipping costs for your specific country HERE.
Please note that deliveries are made on business days only, and estimated delivery times may be extended during peak seasons.
Customs duties for deliveries to Japan, South Korea, and Taiwan are not included and must be paid to the shipping company upon receipt of the order.
How often do you ship orders?↓
We ship orders from Monday to Friday, excluding public holidays, from our warehouse in Hong Kong.
For orders placed before 11:00 AM, we aim to ship on the same day.
For orders placed after 11:00 AM, expect your order to be shipped on the following business day.
Can I track my shipment?↓
As soon as your order is on its way, you'll receive an email with a tracking link so you can follow your package's journey.
If you haven't received this email or the tracking link isn't working, please reach out to us at shop.asia@thinkingmu.com. We'll be happy to provide you with your tracking number and the shipping carrier's information so you can monitor your delivery.
Can I change the delivery address?↓
If you need to change your shipping address after placing an order, please email us at shop.asia@thinkingmu.com before 11 AM the following day. We will try our best to accommodate your request.
However, if your order has already left our warehouse and is in the hands of the shipping carrier, we may not be able to make the change.
What packaging do you send the products with?↓
We send our products in cardboard boxes and FSC-certified recycled kraft paper envelopes, vegetable glue and water-based biodegradable ink.
The envelopes are reusable thanks to their two closures, so that the customer can use them again if they want to make a return, thus extending their useful life.
Our polybags are compostable, biodegradable, made from recycled plastic or FSC paper and all of them are recyclable.
What happens if my shipment is lost or stolen?↓
If when tracking your order you see that the status has not changed in several days (at least 5 business days) or that the shipment appears as delivered but you have not received it, write to us at shop.asia@thinkingmu.com and we will try to resolve the issue as soon as possible and, if necessary, we will open an investigation.
If the transport company cannot find your package, we will send you a new one (depending on stock availability) or we will refund you.
Can I cancel my order?↓
If you have changed your mind and no longer want your order, you can request cancellation to shop.asia@thinkingmu.com and we will check if it is possible to do so.
Please note that if your order has already left our warehouse and has been shipped, we will not be able to cancel it. In this case you can make the return once you receive the order following the usual procedure. You can consult it HERE.
What can I do if I have not received all the items of my purchase?↓
If you have received your order and one of the items you purchased is missing, please contact us at shop.asia@thinkingmu.com indicating your order number and the missing item.
After carrying out the corresponding checks with our logistics operator and the transport company, we will proceed to send it to you as soon as possible. If the item in question is not available, we will offer you an alternative or refund you and find a way to compensate you.
What can I do if I have received an incorrect item?↓
If you have received the wrong product, write to us at shop.asia@thinkingmu.com indicating your order information and the items and we will solve it urgently. We will organize the collection of the wrong product and send you the correct product.
If the item in question is not available, we will refund you and find a way to compensate you for the inconvenience caused.
What can I do if I have received a defective item?↓
Our priority is to offer you quality items that you can use for many years. We take very seriously the control of the quality of our products, of all the materials that make them up and of all phases of the production process. Even so, individual incidents may occur exceptionally.
If you have received a product with a quality problem or a small defect, you can request a new one by writing to us at shop.asia@thinkingmu.com. We will need you to send us a photograph so that it can be reviewed by our Quality Department. Once verified, we will organize the collection of the defective product and send you a new one.
If the item in question is not available, we will proceed to refund the item and find a way to compensate you for the inconvenience caused.
